Loaf

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Website loaf.com

Don't buy into the marketing portraying a premium product and service... Bought under seperate orders a sofa and a bed. Ended up cancelling both after sofa got lost, bed was booked for delivery and cancelled on same planned day with the excuse it hadn't been made yet. Thats just the highlights. I am yuet to get refund which was supposed to processed in 3 - 5 working days now 2 weeks later. Last time I called to chase I was told I'd get an email confirming .... I didn't. They clearly spend all their money on marketing and non on the services afterward. Ended up buying two lovely sofas one from DFS and one from a little independent in surrey called Love your Home. The sales person at DFS was excellent and followed up to ensure delivery. Love your home are similar price to Loaf and some amazing styles and fabrics, the quality and service from ordering through to the independent specialist delivery company they use. All fabulous. Recommendation.... don't buy from Loaf.

Surprisingly disappointed by our visit to the Battersea store. The actual sofas managed to bear little resemblance to their online images. Everything a little tired, but maybe that's the idea, either way not for us.

The team in the showroom where grest. However they can't actually deliver a sofa. PLEASE LOOK AT THE COMMENTS ON THEIR INSTAGRAM ACCOUNT BEFORE PURCHASEING. I'm on my 3rd round of delays on my order. Phoned them multiple time asking to speak to a manager who never calls back. Reached out on social media only for them to say they will look into it and never reply. but there are far far worse customer issues.