Royal Crown Aluminum

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Website royalcrownaluminum.ca

This is an example of a gate these people installed for me and they think it's perfectly acceptable work. Wouldn't recommend these guys to my worst enemy.

Worst customer service ever, actually there is no service. I would never recommend this company to anybody. Save your money and go elsewhere unless you like getting screwed.

-Install of soffit and fascia done with incorrect hardware, leading to siding falling off twice in first year after install -Required many calls and emails to get any action despite fascia hanging off the side of the roof 20+ feet up (see photo) -Didn't honour warranty - insisted on payment for repair -Didn't show up to first scheduled repair at all -Showed up to second scheduled repair without long enough ladder, even though they were fully aware of the high roof (they did the initial install, they had seen pictures and the height was discussed over the phone) -I emailed to complain after wasting those two mornings off work for failed repair attempts. They were apparently offended and responded to tell me that, after seeing the issue, they couldn't do the repair and simply never responded to another call or email. -I filed a complaint at the Better Business Bureau, they didn't respond to them either -Had to pay $900 to another company (Blackstar Aluminum - did great job) to do the repair and they had to change the screws holding the siding in place because the original ones weren't large enough to properly secure it. They weren't at all surprised that it fell off. So to summarize... 1) poor initial install, 2) didn't honour warranty, 3) terrible customer service. Take your business to someone who cares about customers!